Dear various parents, grandparents, co-workers, and other ‘not computer people’.

Tech Support Helper is a simple, interactive web app that guides users through troubleshooting technical issues step-by-step.

It’s like having that “IT person” with you who gently steers you toward the light at the end of the technical tunnel.

Tech Support Helper

There is also a standalone version of the app that you can send to anyone who is in need of technical support.

Inspiration

This project is heavily inspired by xkcd 627:

The main point of this comic is that many tech-savvy people may not know much about computers (and certainly don’t automatically know how to do everything someone may want help with).

They just have developed an intuition which works in many situations.

This intuition is shown here in the form of a diagram. In particular, the chart exposes the computer expert's secret ingredient: trial and error.