Want to visually explain a tech support problem to someone? (This is supplementary support for when my tech support cheat sheet hasn’t worked for you!)
Windows 7 contains a somewhat hidden tool called psr.exe, or Problem Steps Recorder that you can use to record the steps taken to perform a certain action.
After you’ve done recording, it will generate a zip with a single .mht file containing all the steps and information that was recorded to help you describe a problem to others.
How to use Problem Steps Recorder
For an example, I’m going to use psr to record how to change the screen resolution:
Step 1. Search for “psr” from the Windows 7 search bar.
Step 2. Click Start Record on the psr Window and perform the actions to change the screen resolution.
(In this example that is: right click the desktop, select Screen resolution, make the adjustments).
Step 3. Save the zip file with a relevant name somewhere on your computer.
You can now send this file to the person that requires help. When they open the file they will see a document containing information and pictures similar to the following:
That’s it! The recorded problem steps can also be viewed as a slideshow.